Terms and Conditions of Sale

RETURNS

Life Pharmacy Barrington is committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return (excluded products are detailed below).

How To Return 

Please call us on 03 337 5527 Monday-Friday between 9:00am and 5:00pm to arrange your return. If we are not able to answer your call please leave a message and we will call you back. 

To help us provide better products, product information and service moving forward we appreciate a brief explanation relating to the reason for the return. We will then ask you to suitably package the product for safe transit and return it to us, to the online order fulfilment centre. We will discuss sending a replacement product or refunding the purchase price (excluding shipping costs) to the payment method used to make the original purchase.

Life Pharmacy Barrington will not be liable for the loss of any item being returned. We recommend that when returning a product you use tracked delivery. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.

Consumer Guarantees Act

We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.

Excluded Items

Items of a personal nature, vitamins, medicines and opened items, or items sold on mark down or clearance, cannot be exchanged or returned, unless the product is faulty, expired or has caused an allergic reaction. Products which are considered Dangerous Goods, including but not limited to perfume products, aerosols, nail polish and nail polish remover cannot be sent via courier unless explicitly declared to the courier as Dangerous Goods.